I recently discovered that my condensate drain to one of my A/C air handlers was leaking behind a wall. Much to my dismay, the leak appeared to have been present for some time, and the area showed signs of mold. I called Secure Restoration and Zach immediately scheduled an appointment to examine the issue. He inspected the damaged area visually and tested the air quality. The results showed a very high amount of mold in the house from the leak damage, including some severe growth that built up on the internals of the air handler and ducts. Zach and his team immediately scheduled a time and got to work, thoroughly removing all affected drywall and related material. They sectioned off the area and successfully cleaned the walls and air with several air scrubbers. Additionally, this team is the most communicative and friendliest group of individuals I have ever hired (and I have hired many contractors). It starts with the founder, Zach. It is evident he has trained his team on the importance of communication and customer service. I could not be more pleased with this provider and the results. The remediation portion is now complete and they will soon begin the rebuilding phase.
Zach was prompt in returning my call and setting up an appointment. He was on time. Neatly dress. He looked and acted in a professional manner. I took him to the kitchen and showed him the hole in the wall. He was very through. He checked under the dishwasher, under the cabinets, and all the surrounding areas. He asked many questions in regards to how long, if there was a leak, new renovations, etc. he also checked the AC unit and the hose bib on the side of the hose, which was leaking. He explained to me that it was in fact mold. That there was mold under the cabinets as well. He explained his process-that he would have a plumber come out. He asked if I had insurance as he would have to remove the cabinets, granite counter tops and backsplash. He explained the two feet rule in mold remediation. That he would try their best to not damage the granite, but it was common for that to happen. He explained his direct insurance billing and that I needed to notify my insurance carrier for an adjuster to come out. I felt comfortable with him to sign a contract for him to start the work.
Zach and his team at Secure Restoration Florida were absolutely terrific. The mold infestation was throughout our entire house, and we felt helpless with the problem. Zach assisted us all the way. His team was courteous, caring, and thorough. No other company could have done a better job. They took care of everything. We recommend them without reservation.
