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15:06 30 Aug 20
Outstanding service and knowledge. Went to my doctor with a serious allergy issues and headaches. Surprising to me, he started asking me about my house and did it ever have a musty smell or if part of it has been wet. I said it was not bad and all houses has some odor. He expressed that mold or mildew can cause my condition. I laughed, dismissed his concern, and asked for pills and he said take some Claritin. He made me promise that I would call someone to check it out. I left and several days later called Secure Restoration. They came with a monitor and checked the air for mold. They said I had a raised level of mold and then identified an area in the basement that was the source.They gave me a reasonable quote and started tearing out a portion of the wall. To my surprise it was black with mold. Zach said once mold starts in a damp area, it grows until it becomes an issue. They treated it, and rebuild the wall. The mold smell is gone and allergies are much improved. Now if I can do something about the pollen in the spring. Special thanks to the team and Secure.
22:44 01 Jul 20
Secure Restoration gave us a feeling of relief after an untimely basement flooding. The price was right and they were of the highest level of expertise and professionalism. I highly recommend them!
15:29 21 Jun 20
Leadership in action! When Secure Restoration commits to your crisis, you can relax in confidence knowing that the problem will be resolved right-away the right way. This team is focused and fearless and ready to do the dirty work to keep you and your family healthy and your assets safe.
17:31 04 Jun 20
During my recent home purchase, I had some concerns about water damage and potential mold concerns. Zach Broch alleviated my concerns and gave me some helpful tips for mitigating future concerns. In addition, he referred me to a great chimney repair company, and I was extremely pleased with his referral. Not only did Zach address immediate areas of concern, he was more than extremely gracious with his time and offering peace of mind.
13:42 20 May 20
Secure Restoration is an amazing and professional company! We are selling our place in NC and during the inspection, found that there was a fungal issue in our crawlspace due to some water issues with a downspout (which we got fixed first). I called Secure Restoration and spoke with the kindest person, Quincy! She was able to get Zach (the CEO) out that afternoon. Zach crawled under our home, discussed what they could do for our situation, then got us an estimate that evening. We were not charged a fee for them to come out to look at our issues. Other companies charge a fee just to come out to see the situation. We set a date for them to treat our joists, sub-floor, and a new vapor barrier less than a week later (we are under a time-crunch). The team came out, were friendly and very professional. We are very impressed with this company. They will be who we use at our new home in SC. We would highly recommend this company to our neighbors (in both NC and SC!) and friends!
03:02 21 Apr 20
A water heater leak left a big area of the surrounding floor soaked. Stefan and his team showed up and got the mess handled with utmost speed, professionalism and efficiency. In the midst of this COVID-19 situation, they took care to be extra safety-conscious. Excellent customer service experience to offset an unfortunate situation!
13:51 15 Apr 20
Mike and Tim did an amazing job, they cleaned up everything really fast and explained everything to us, they were really friendly and professional and keep making sure that we fully understand everything that needed to be done in order to fix the problem.Great service fully recommended
01:13 13 Apr 20
Recently, Mold was found in our home causing significant health issues for us. Zach and his crew did an AWESOME JOB at cleaning and removing the offending problem, creating a barrier for it NOT to come back, and then giving us a plan to keep it from happening again! Thanks for the quick coordination with the contractor (JD REED) to fix and correct the issues that caused our mold exposure! We won't hesitate to use you again in the future and recommend you HIGHLY to others!! Thanks again!!
02:43 28 Jan 20
Zach and I have worked on several projects together. He is extremely professional, honest and willing to go the extra mile to help the customer. I highly recommend calling Secure Restoration for any of your disaster and emergency needs . From simple water clean up, to major damages to your home, or Mother Nature and all her fury that can cause major damages on your home. SECURE RESTORATION has you covered!!!
00:46 22 Dec 19
I though Tim and Mike E were excellent technicians... they came out on the Saturday before Xmas, and got straight to work. They made a very stressful day into about as good as it gets when dealing with water damage! I would highly recommend Secure Restorations!
22:39 20 Dec 19
Wow , I had an accidental water overflow JUST BEFORE CHRISTMAS!! The Secure Restoration Team were empathetic to my situation and had one of their teams to my house within 45 minutes! Kim, Mike E, and Tim were professional and communicative in every respect from start to finish. They thoroughly evaluated the extent of the damage, explained the necessary remediation process and worked to make the temporary inconvenience as workable for us as possible. Photos and moisture/damage level documentation was recorded upon arrival and before leaving. A follow up appointment for assessing the remediation progress was set up prior to leaving and a clear description of what to expect was given. We were so pleased with the entire staff, from the owner Zach who responded so quickly to send help, Quincy their office manager who contacted us to set up, to Kim their restoration manager and finally their knowledgeable and friendly team members Mike E and Tim. I felt like they serviced our family as well as they would their own. Thank you sooo much Secure Restoration!
20:38 12 Dec 19
Hot Water Heater broke and leaked into walk in closet. Secure Restoration came promptly after calling them. They removed the affected drywall, tiles and insulation and got the floor dried. Stefan and Tim were always prompt and on time to check on the dryers and fans. Very courteous and knowledgeable.Highly recommend.
17:04 25 Nov 19
Our septic tank backed up into our downstairs bathroom. Secure Restoration came out the day we called for help and cleaned it up. They were cheerful and reassuring. I would call them again. Tim and Stefan were wonderful, so pleasant and very helpful. They did a super job cleaning and tearing our. The technicians who did the repairs to the bathroom were a highly skilled, professional, congenial group. Thank you Mike, Conor Steve, and Mike E. for the amazing job you did restoring our bathroom. It looks better than ever. Any time we called Secure, Noell was extremely helpful and pleasant. Zach guided us through a very difficult time with our insurance adjuster with advice that was invaluable. Great company to work with.